Your Repair Reference (not your Claim Reference) is included in the email or SMS we send to invite you to book your repair or view repair updates in the Repair Hub.
We recommend saving your Repair Reference. It's unique to your repair and can be used to access your repair details throughout your repair journey.
If you provided an email address when you first contacted us, you can use your email address and vehicle registration to request an email with your details using the form below
Did you know the fastest way to solve most issues is online. Read our FAQs.
Times can vary depending on the level of damage, parts availability, and repair complexity.
Contact our handlers who can support you through your repair process.